Frequently Asked Questions
Before joining a tour, find answers to your questions here. If you have further inquiries, feel free to contact us via the contact form.
Last updated: May 4, 2025 | Next review: June 4, 2025
General
1、How do I book a trip?
You can book online through our website or contact our travel consultants directly. We provide 24/7 customer support to ensure a smooth booking process.
2、Do you offer custom travel packages?
Yes! We specialize in tailor-made travel plans. Share your preferences — destinations, activities, and budget — and we'll design the perfect itinerary. Whether it's Western Sichuan, Tibet, Yunnan, or Xinjiang, we can customize a route to your needs.
3、What payment methods do you accept?
We accept WeChat Pay, Alipay, bank transfer, Visa, Mastercard, PayPal, and more. All transactions are encrypted for security. A 30% deposit is required at booking; the balance is due 15 days before departure.
4、Can you help with visas and travel documents?
Yes, we provide visa consultation and assistance. While we can't process visas directly, we'll provide detailed document checklists and application guidance. For Tibet and other areas requiring special permits, we assist with obtaining Tibet Travel Permits and related documents.
5、What if I need to cancel or reschedule?
Full refund for cancellations 30+ days before departure; 30% fee for 15-30 days; 50% fee within 15 days. Rescheduling policies vary — consult customer service. Force majeure situations (natural disasters, pandemics) are handled per force majeure clauses.
6、Do you provide travel insurance?
Basic packages don't include insurance, but we strongly recommend purchasing travel insurance. We can help you select suitable coverage. For high-altitude destinations (Tibet, Western Sighuan), we recommend specialized insurance with high-altitude rescue coverage.
7、Are your tours suitable for families and groups?
Absolutely! We offer dedicated family tours and group customization. Whether it's a family vacation, friends' getaway, or corporate retreat, we have suitable options. Family tours are designed for children 3+ with a relaxed pace and interactive activities.
8、How do I contact you during the trip?
We provide a 24/7 emergency contact number and a local guide throughout your trip. You can also reach your dedicated travel consultant via WeChat or phone anytime. Each group has a WeChat group chat for real-time communication.
9、What's the group size limit for small group tours?
Our small groups are typically 2-8 people, ensuring personalized service and a better travel experience. Compared to traditional large groups, boutique small groups explore destinations more deeply, avoid crowds, and offer flexible itineraries.
10、How do you handle altitude sickness?
We provide advance altitude sickness guidance, recommend taking rhodiola a week before. Trips carry oxygen tanks and common medications; all guides have altitude emergency training. Itineraries follow gradual ascent principles — no strenuous activities on day one. In severe cases, we immediately descend to lower elevations.
Pricing
1、What's included in the tour price?
Our tour prices typically include: accommodation (hotels or boutique guesthouses), transportation (flights/trains/local transport), attraction tickets, guide services, and some meals. Specific inclusions are listed on each tour detail page. Excluded: personal expenses, optional activities, single supplement, and tips.
2、Are there hidden fees or extra charges?
We promise transparent pricing with no hidden fees. Each itinerary clearly states what's included and excluded. Possible extra costs: personal expenses, optional activities, single supplement, tips. All optional activities are disclosed before booking — your choice to participate.
3、Are there discounts for children and seniors?
Yes! Infants under 2 are free; children 2-12 receive child pricing (typically 70% of adult rate); seniors 60+ enjoy senior discounts. Specific discounts vary by route — consult customer service.
4、Can I pay in installments?
Yes! We support installment payments. A 30% deposit is required at booking; the balance is due 15 days before departure. Credit card installments are also available — consult customer service. Orders over ¥10,000 qualify for more flexible installment plans.
5、What is the single supplement? Do I have to pay it?
The single supplement is an additional fee for solo occupancy of a double room. If you prefer a private room, this fee applies. Cost varies by hotel category, typically ¥500-1,500/night. Solo travelers are matched with roommates when possible; if no match is found, the supplement applies.
6、Is there a big price difference between peak and off-peak seasons?
Yes, peak season (holidays, summer) prices are 30%-50% higher than off-peak. We recommend traveling during shoulder seasons for lower prices, fewer crowds, and a better overall experience.
7、Are there early booking discounts?
Yes! Book 30+ days ahead for a 5% early bird discount; 60+ days ahead for 10% off. Follow our official account for periodic limited-time specials.
8、Are tips included in the price?
Domestic tours don't include tips (not mandatory); international tours recommend tipping. For guides and drivers in Tibet and Western Sichuan, ¥50-100/day is suggested. Tips recognize good service but aren't mandatory — give based on service quality.
9、Will the price increase if we have fewer people?
No! Our quoted prices are for 2+ travelers. Even with just 2 people, there's no surcharge. Solo travelers are matched with roommates; if unavailable, the single supplement applies. Groups of 6+ receive additional group discounts.
10、How do I get an invoice?
We issue official travel service invoices. After booking, request an invoice in 'My Orders' or contact customer service with your billing details. Electronic invoices are sent within 3 business days. VAT special invoices available with complete tax information.
Tour Packages
1、What types of tour packages do you offer?
We offer: classic group tours (great for first-timers), in-depth independent travel (flexible), premium custom tours (exclusive service), photography theme tours, outdoor adventure tours, family tours, and more. Each package has clear highlights and target audience descriptions.
2、Can packages be customized?
Of course! All packages support personalization. Add or remove attractions, adjust duration, upgrade accommodation, change transport — customization is free. Discuss details with your travel consultant.
3、What are the accommodation standards?
We offer multiple tiers: economy (comfortable express hotels), standard (3-4 star), and luxury (5-star or boutique guesthouses). Each package clearly states the accommodation level; upgrades available at additional cost.
4、How are meals arranged?
Standard packages include some meals (usually breakfast + select dinners). We arrange local specialty dining for authentic cuisine. For special dietary needs (vegetarian, halal, allergies), please inform us in advance.
5、What transportation options are available?
Depending on the route: flights (domestic/international), high-speed rail/trains, tour buses, off-road vehicles (for Western Sichuan/Tibet), and chartered car services. We select the safest transport based on road conditions and season.
6、Do you provide local guide services?
Yes! All packages include professional licensed guides. We provide Chinese guides, with English, Japanese, and other multilingual guides on popular routes. Local guides know the culture and terrain intimately for a deeper experience.
7、What's special about photography theme tours?
Photography tours are designed for photography enthusiasts: optimal shooting times and locations (sunrise/sunset, stars, seasonal landscapes), professional photographer accompaniment, photography guidance, and ample shooting time. Ideal for Western Sichuan, Tibet, and Xinjiang routes.
8、What age children are family tours suitable for?
Our family tours suit children 3+. Itineraries consider children's stamina with a relaxed pace and interactive activities (Tibetan cultural experiences, crafts, nature exploration). Child-specific equipment and safety measures provided.
9、What premium services do luxury custom tours include?
Luxury custom tours include: private butler service, luxury accommodation (5-star/boutique), dedicated vehicle and guide, VIP fast-track, Michelin restaurant reservations, helicopter sightseeing, private photographer, and more — for the ultimate travel experience.
10、How do I choose the right package?
Consider: travel duration (short 3-5 days / long 7-15 days), budget, companions (solo/couple/family/friends), interests (nature/culture/adventure), and fitness level. Unsure? Consult our travel consultants for personalized recommendations.
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